Support

General

What are the System Requirements for using Yum Audio plugins? Do your plugins require an iLok account? Do you offer academic discounts? Where can I find the plugin presets? I would like to sell and transfer my plug-in license to another user, is this possible? How do I access the 14-day free trial version of the plugin? Are you offering multi-seat licenses for larger studio or academic institutions? Are all future updates free after a plug-in or bundle purchase? Customizing Plugin Window Size with Dynamic and Fixed Modes Can I try your plugins before buying? Where can I find the product manual for the plugin I just purchased?

Account Information

Unsure if you have a Yum Audio account? I forgot my username. How do I change my password? I forgot my password, how do I get into my account?

Installation & Activation

What is the FoodstampsIpcServer app I found? Can I use my Yum Audio plugins on multiple computers using just one license key? My plugin installer shows an error and fails, what should I do? Uninstall Yum Audio plugins Why is the plugin file size on Mac larger than usual? Can I activate the plugins without an internet connection? My plugin activation process timed out, what should I do? How to download, install and activate your plugin Where are my plugins installed? I ran out of activations for my plugin, what should I do? What is the Foodstamps Licensing Hub app I found?

YumPass & Rent-to-Own

What is Rent-to-Own (RTO)? How does YumPass Rent-to-Own (RTO) work? How do Loyalty Rewards work? What if I already purchased Yum Audio plugins? How long is the contract period? How can I pause/cancel my YumPass plan? Can I use YumPass on multiple devices? How do I activate YumPass on a new device? How do I redeem my loyalty reward? When do I receive my loyalty rewards ( Monthly Plan ) When do I receive my loyalty rewards ( Annual Plan) Do loyalty months expire if I pause my YumPass for a long time? Can I switch from my monthly plan to a yearly plan? Or yearly to monthly? Can I get a discount on YumPass? Where do I update my payment information? What happens if I miss a payment? Are there any limitations on the plugins I can purchase with my loyalty reward coupon? Can the RTO coupons expire? What happens to my plugins and sessions if I cancel YumPass?

Orders & Refunds

Can I get a refund? Where can I find my serial code? I didn’t receive any email with download links after purchase, where are they? I was billed multiple times for the same order, can I get a refund? Will Yum Audio ship my software order? Is there a physical product? I did not receive an email after my purchase

DAW specific questions

Auto Populate Plugin Parameters in Ableton Live Cakewalk does not discover my plugins LoFi Tapestop - Start Up Transition Troubleshooting Plugin Scanning Issues in Studio One My plugins won’t show up in my DAW what do I do? How can I trigger LoFi Pitch Dropout in sync with my DAW? How can I automate LoFi Tapestop in my DAW? What DAW do I need to use your plugins?

Known Issues

Preventing DAW Freezes/Crashes with Multiple Plugin Windows "OpenGL Disabled" Warning in Plugins with Oscilloscope Preventing Plugin Window Size Increase on Each Opening How to Fix Black Window Issue in OpenGL-Enabled Plugins